Frequently Asked Questions

Paying rent with Chroma is super simple and easy to set up.

Here's how it works: once you're qualified, Chroma pays your rent directly to your landlord on the first of the month, and then you pay Chroma back throughout the month on a schedule that works for you. Most of our users match their rent payments to their paychecks (every other week, or twice a month).

Nope! Chroma is designed so you can use it without getting your landlord involved. All we need is your landlord's email address (you'll supply that during setup), and we'll send your rent payment to them every month by Interac e-Transfer.

We believe renters should have control over how they pay for their homes, so we're building it.

We charge a flat fee of $10 per month, built into the payments you send us.

We also have a free option that lets you break your rent up into smaller payments throughout the month, without all the benefits of ChromaRent. Check out our Plans section for more details.

There are dozens of organizations across the country that want to help renters succeed and housing affordability is top of mind for many Canadians. Chroma has partnered with several of these organizations to make your renting experience more affordable and rewarding.

Check out the 'Marketplace' section in your Chroma app to see exclusive offers only available to Chroma users.

Chroma is perfect for newcomers to Canada, young people, first-time renters, or anyone who wants to pay rent on their schedule and get credit for doing so. The average renter pays close to $100,000 in rent over the course of their renting lives, imagine having that contribute to your credit score!

Yes, we'll be able to report your payments to the credit bureaus beginning in early 2022. The impact can vary depending on your existing credit history as well as other factors, but reporting successful rent payments every month will improve your credit score over time.

Wherever you go, Chroma goes with you! When you move, you'll just log in to Chroma and set up your new rent payments (with your new landlord's email address), and that's it – things will keep working like they always have.

When you pay rent with Chroma, your payments are automatically tracked in your 'Chroma Passport' – an electronic profile and renting history that you can share with future landlords to show them you're a responsible renter. You'll save time and hassle, plus you'll stand out from the crowd, when applying to your next place.